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Privacy policy

Last Updated: 2026/02/04

This Privacy Policy describes how ROBTOOLS (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from robtools.com (the "Site") or otherwise communicate with us (collectively, the "Services").

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Person in Charge of Personal Information (Privacy Officer)

In accordance with Quebec’s Law 25, we have appointed a Privacy Officer responsible for overseeing our personal information protection practices.

Privacy Officer: Marco Roberto

Title: President

Email: support@robtools.com

Address: 9300 Boul Henri-Bourassa E, Montréal-Est QC H1E 2S4, Canada

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources. The information we collect varies depending on how you interact with us. We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes.

Information We Collect Directly from You

  • Basic Contact Details: Name, address, phone number, email.

  • Order Information: Billing address, shipping address, payment confirmation, and phone number.

  • Wholesale Account Information: NEQ (Quebec Business Number), Tax ID numbers, and business type (collected via our B2B registration form).

  • Customer Support: Information you choose to include in communications with us.

Information Collected Automatically (Cookies)

We automatically collect "Usage Data" through cookies and similar technologies. This includes device information, browser type, IP address, and how you interact with our Site. For more information on Shopify’s cookies, visit: https://www.shopify.com/legal/cookies.

Information from Third Parties

  • Shopify: Our e-commerce platform.

  • BSS B2B Wholesale Solution: Used to manage wholesale pricing and accounts.

  • Payment Processors: Such as Shopify Payments or Stripe (we do not store your raw credit card data).

3. Purpose of Collection and Use

We use your information for the following legitimate purposes:

  • Providing Services: Fulfilling orders, processing payments, and managing wholesale accounts.

  • Communication: Providing customer support and order updates.

  • Security: Detecting and preventing fraud or malicious activity.

4. Disclosure of Personal Information

We may share your data with third-party service providers who help us run our business:

  • Fulfillment Partners: (e.g., Canada Post, UPS) to deliver your tools.

  • IT & Storage: Shopify and cloud storage providers.

  • Marketing Partners: Meta (Facebook/Instagram) for ad relevance.

  • Legal Requirements: To comply with subpoenas or other legal obligations.

Data Storage: Your information may be transferred and stored outside of Quebec (including in the United States) by our service providers. By using our Services, you consent to this cross-border transfer.

5. Your Rights (Quebec Law 25)

Depending on your residency, you have the following rights regarding your personal information:

  • Right to Access/Know: Request a copy of the information we hold about you.

  • Right to Rectification: Request that we correct inaccurate or incomplete information.

  • Right to Erasure: Request that we delete your data (subject to legal retention requirements).

  • Right to Data Portability: Request a copy of your computerized personal data in a structured, commonly used technological format (e.g., CSV).

  • Right to Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise these rights, please contact our Privacy Officer at the email provided above. We will respond to your request within 30 days.

6. Security and Retention

We maintain a "Confidentiality Incident" register and have protocols in place to notify you and the Commission d'accès à l'information in the event of a data breach involving a risk of serious injury.

We retain your personal information only as long as necessary for the purposes identified in this policy or to comply with legal, tax, or regulatory requirements.

7. Children’s Data

Our Services are not intended for individuals under the age of 14. We do not knowingly collect information from minors without parental consent.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal obligations. We will post the revised policy on this page with an updated "Last updated" date.

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